报告题目 | Configurations for high-performance outsourcing projects: a fuzzy-set analysis of firm capabilities and control mechanisms | |
报告人（单位） | AihuaYan City University of Hong Kong | |
主持人（单位） | 李四杰（东南大学） | 薛巍立（东南大学） |
时间地点 | 时间：2020年8月 31 日（周一 ） 下午14点 https://meeting.tencent.com/s/PxrblgOxr3IT 会议 ID：613 275 943会议密码：2020 | |
报告内容摘要 | In this study, we use a configurational approach to study enablers for high-performance outsourcing projects. We integrate three dominant theories in outsourcing research, i.e., transaction cost economics, agency theory, and resource dependency theory, along with literature in IT outsourcing (ITO) and business process outsourcing (BPO) to identify key enablers of high-performance outsourcing projects. Five enablers are identified: client’s governance capabilities, supplier’s capabilities, risk management and compliance capabilities, contract specificity, and environmental factors. We argue that high-performance outsourcing projects can be delivered by combinations of these five enablers. To realize this theoretical objective, we use fuzzy-set qualitative comparative analysis, a set-theoretic method, to analyze survey data collected from 24 contracts, which involve 293 individual respondents from both client’s and supplier’s firms. The results reveal two sets of configurations for high business value and high service quality respectively at the contract level. Next, we analyze interview data from these 24 contracts to further understand the causes of high-performance projects and develop propositions. Implications of our findings for theory, practitioners, and the analysis of contract-level behavior are developed. | |
报告人简介： Dr. YAN Aihua is a visiting assistant professor at the City University of Hong Kong. She was an assistant professor at the Saint Louis University before joining the City University of Hong Kong. Her research mainly focuses on understanding how IT transforms organizational behavior and impacts organizational performance. Her current research interests include IT healthcare, IT outsourcing and business process outsourcing, digital resilience, and business analytics. Her work has appeared in the Journal of Information Technology, Journal of the American Medical Informatics Association (JAMIA), and International Journal of Information Management. She has presented several papers at academic conferences such as International Conference of Information Systems (ICIS), Hawaii International Conference on System Sciences (HICSS), Americas Conference on Information Systems (AMCIS), and Pacific Asia Conference on Information Systems (PACIS). She also serves as a consulting director at Devott Inc., a leading Chinese sourcing company. | ||
