东南大学经济管理学院专题讨论（Seminar）登记表
报告题目 | Warranty Service and Profit Management for a New Durable Product | ||
报告人（单位） | XIE Wei（University of Arizona, USA） | ||
点评人（单位） | 王海燕 （经济管理学院） | 点评人（单位） | 何勇 （经济管理学院） |
时间地点 | 时间：2015年6月5日（周五）下午1:00点 地点：九龙湖经管楼B-201 | ||
报告内容摘要 | | ||
报告内容： Before launching a new durable product, the manufacturer must carefully consider product reliability design and after-sales service logistics. Among the most important factors in the decision-making process, warranty/post-warranty service demands should be modeled under significant uncertainty due to new sales, random failures and customer behavior. Indeed, it is necessary to integrate such information in maximizing the manufacturer's profit while providing quality services to the customers. In this work, we study some important aspects in estimating both warranty and post-warranty service demands for a new product. Product sales and failures are described by stochastic models and the corresponding managerial insights are presented. Moreover, a profit maximization problem is formulated considering the sales revenue and the associated costs. The work is the first attempt that integrates product reliability and service logistics in handling durable products used in capital-intensive industry.
报告人简介： Dr. Wei Xie is currently an adjunct assistant professor in the Department of Systems and Industrial Engineering at the University of Arizona. He received his Ph.D. in Systems and Industrial Engineering from the University of Arizona in 2013, and a B.S. (2010) in Applied Mathematics from Shanghai University, China. His research focuses on service logistics, warranty management, and business analytics. Dr. Xie has published 10+ high-quality journal papers, some of which appeared in Naval Research Logistics, IIE Transactions, European Journal of Operational Research, IEEE Transactions on Reliability, and Journal of Global Optimization. He is a recipient of the Outstanding Industrial Engineering Graduate Student Award (2013), IIE ISERC QCRE Track Best Paper Award (2013), NSF Travel Grant Award (2013), and RAM V Outstanding Presentation Award (2012). | |||